Refund policy
At STZ OE, we strive to provide high-quality consulting services and ensure the best possible experience for our clients. This Refund Policy outlines the conditions under which refunds may be granted.
1. Eligibility for Refunds
Refunds are available under specific conditions only.
A client may request a refund within 15 days of purchase provided that the consulting service has not been used, delivered, or initiated in any way.
A service is considered “used” once:
a consulting session has taken place,
materials or deliverables have been reviewed with the client,
work has begun on the client’s project.
If any of these conditions are met, the service becomes non-refundable.
2. Request Procedure
To request a refund, clients must provide:
proof of purchase,
the email used during the initial order,
a clear explanation confirming that the service has not been utilized.
All refund requests must be submitted to:
3. Method of Refund
Approved refunds will be processed using the same payment method used for the original transaction.
Refunds cannot be redirected to another account or alternative payment method.
Processing times may vary depending on the client’s bank or payment provider.
4. Non-Refundable Situations
STZ OE does not offer refunds in the following cases:
The consulting service has already begun or has been delivered, fully or partially.
Work has been initiated on the client’s project.
The refund request is submitted after the 15-day period.
The client fails to provide the required information for verification.
5. Contact
If you have questions about this Refund Policy or need assistance, please contact us at: